FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
Orders are typically processed and shipped within 2-3 business days.
We are currently not shipping internationally.
We are not resposible for any delays due to the carrier due to location, time of year, and weather.
Do you accept returns?
Yes, please contact info@boscpapersupply.com within 21 days of purchase to exchange or refund your order.
Item(s) must be unused and returned in the same condition that you received it.
Only regular priced items may be exchanged or returned, sale items are final.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What happens if I receive a damaged item?
We take great care in packaging your order and if we make a mistake, we want to correct it immediately. Please notify us as soon as possible at info@boscpapersupply.com to resolve the issue.
Can I exchange the item I purchased?
The fastest way to ensure you get what you want is to return the item you have after contacting info@boscpapersupply.com, and once the return is accepted, make a separate purchase for the new item.
When will I get my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@boscpapersupply.com.